Personal Service at FunFlights – Well Informed from the Very Beginning

Personal Service for Your Helicopter Flight – From the First Enquiry to Landing

Personally Supported, Well Informed and Ready to Fly with Confidence
A helicopter flight over the Swiss Alps is a special experience for many guests. That is why questions often arise before booking: Which tour is right for us? What is the best departure time? How do we get to Bern-Belp Airport? What happens if the weather is poor? And can special requests be arranged?

At FunFlights Helicopter-Tours, the experience does not begin when you step into the helicopter.

Our aim is to personally, reliably and proactively support our guests from their very first contact. From the initial enquiry and booking to the preparation for the flight and the return after landing, our team is available to answer questions and provide information.

Our guests particularly appreciate this personal service, which is also reflected time and again in the positive reviews FunFlights receives.

Personal Service Begins Before the Flight
International guests travel through Switzerland in very different ways. Some plan their trip months in advance, while others decide spontaneously to include a special activity in their itinerary.

Helicopter flights are booked in equally different ways, ranging from a reservation on the same day to bookings made many months before the desired flight date.

Both approaches are generally possible. However, for the best possible preparation, we recommend booking your helicopter flight as early as possible.

The more time available before the flight, the better we can accommodate individual requests.

An early booking allows us, for example, to review special requests, plan the desired helicopter capacity more effectively or arrange additional services.

Why Booking Early Has Advantages
A helicopter flight is not a standardised activity such as visiting a museum or a conventional sightseeing attraction. The availability of the helicopter, pilot, desired route and possible additional services needs to be coordinated accordingly.

Guests who book several weeks or even months in advance give the FunFlights team more opportunities to prepare their desired experience carefully.

This is particularly helpful when guests have special requests.

Examples include:
• a particular route or preferred flight experience
• an additional photographer to capture the experience
• an upgrade to another helicopter type, subject to availability
• a bottle of champagne as a surprise
• a bouquet of flowers for a special occasion
• special arrangements for a birthday or anniversary
• combining the flight with a restaurant or glacier landing

Not every request can be guaranteed with a last-minute booking. However, when we receive an enquiry early enough, we can check what is possible and organise the requested arrangements in good time.

Proactive Communication Instead of Just an Automated Booking Confirmation
An online booking can be completed quickly. For us, however, service does not end there, where an automatic booking confirmation will be sent.

After an enquiry or booking, the FunFlights team personally contacts the guest. We answer questions, clarify any open points and make sure that the most important information is available before the flight.

We use the communication channel that is most convenient for each guest.

Depending on the booking and available contact options, we communicate through:
• Email
• WhatsApp
• Text message
• Summer dresses
• The chat function of the respective booking platform

Many guests prefer WhatsApp because questions and short messages can be exchanged easily and quickly.

Our aim is not to communicate as much as possible, but to provide the right information at the right time.

Well Informed Before Your Flight
A few days before the scheduled helicopter tour, the person responsible for the group receives current information about the planned flight.

This may include:
• current information about the weather development
• information about the planned flight time
• details about the meeting point
• information about travelling to Bern-Belp
• information about parking
• organisational details about the flight procedure

This support is particularly valuable for international guests. Anyone unfamiliar with Bern-Belp Airport should not have to spend time searching for the correct meeting point.

Our guests should know when and where to arrive and how the procedure works before they even set off for the airport.

Our team can be contacted at any time if further questions arise.

The Meeting Point: A Personal Welcome at Hangar 7
The helicopter flight begins for our guests at Bern-Belp Airport.

The meeting point is located at Hangar 7, away from the main terminal. This provides our guests with a personal and relaxed atmosphere without the typical bustle of a large commercial airport.

When guests arrive, our team takes the time to welcome them and assist with any final questions before the flight.

Depending on their needs, coffee, snacks and cold drinks are also available for purchase on site.

This leaves enough time to arrive, get oriented and look forward to the upcoming flight.

Safety Through Clear Communication
Personal communication is particularly important when it comes to safety.

Before every flight, the pilot explains the most important safety information to the passengers. The purpose is not to overwhelm guests with complicated technical details.

Instead, every passenger should understand how to behave correctly on board and what to know during normal flight operations as well as in the unlikely event of an emergency.

Clear information creates confidence.

All passengers should have the same basic understanding before departure. The pilot explains the procedure calmly and clearly and answers questions before the helicopter takes off.

First-time passengers in particular often find this personal support reassuring.

During the Flight: More Than Just a Beautiful View
Once the helicopter takes off, the actual experience begins.

Our pilots not only safely guide passengers along the planned route, but, depending on the route and circumstances, also provide information about the surrounding landscape.

Interesting points along the route may include:
• distinctive mountain peaks
• lakes and landscapes
• mountain stations
• castles and other landmarks
• glaciers and alpine regions

This allows passengers to learn more about the landscape they are experiencing from the air.

At the same time, quiet moments are also part of the experience.

For us, information and tranquillity are equally important parts of a successful helicopter flight.

Personal Service for Every Travel Group
Not every travel group has the same expectations.

A family with children may need different information from a couple celebrating a special anniversary. International guests may have different questions from passengers from Switzerland who are already familiar with Bern-Belp Airport.

That is why we do not rely solely on standardised service. Instead, we try to respond individually to each group.

Questions are answered, requests are reviewed and important information is proactively communicated.

Honest communication is particularly important to us.

If a request is not possible, we say so openly. If something can be arranged, we take care of it.

This means our guests always know exactly where they stand.

Personal Service Does Not End After Landing
When the helicopter lands back at Bern-Belp after the flight, our service is not quite over yet.

Our guests are accompanied back to the hangar and can ask any remaining questions about their flight or share their impressions with our team and the pilot.

If required, we can also provide information to help with onward travel.

This can be particularly helpful for tourists who are continuing directly to their next destination after their helicopter flight.

For us, this personal conclusion is just as much a part of our service as the support provided before departure.

Personal Service Builds Trust
For many people, a helicopter flight is not an everyday activity. Families, couples and friends invest time and money in a special experience and therefore expect professional organisation.

We believe that good service does not begin on board.

It begins with the first question.

It is reflected in a prompt response, clear information, a personal message before the flight and transparent communication when circumstances change.

And it is also reflected in the feeling guests have after landing: that they have been well looked after throughout their experience.

Many of our guests specifically thank us after their tour for the personal service and straightforward communication. The positive feedback on independent review platforms confirms that this personal approach is an important part of the FunFlights experience.

Our Aim: You Should Always Know What to Expect
From the first contact until your return to Bern-Belp, we want to provide our guests with confidence and clear guidance.

That is why we communicate proactively, answer questions personally and remain available whenever circumstances need to be adjusted at short notice.

Our goal is simple:

You should feel well looked after before departure, feel confident during the flight and look back on your experience with a positive feeling after landing.

Because an exclusive helicopter flight over Switzerland is not only about spectacular landscapes.

It is also about the people who take care of the guests.

And that is what FunFlights Helicopter-Tours stands for.

Conclusion: Personal Service Makes the Difference

A helicopter flight begins long before the rotors start turning.

Good preparation, transparent information and direct communication help to avoid uncertainty and increase anticipation for the experience.

At FunFlights Helicopter-Tours, we therefore personally accompany our guests from their first enquiry through the booking and flight preparation all the way to landing at Bern-Belp.

Whether you plan your tour months in advance or decide to fly at short notice: our team is here for you.

We want you to start your helicopter flight over Switzerland well informed, relaxed and looking forward to the experience.

FAQ – Personal Service at FunFlights